When will my order ship?

Orders are usually prepared within 1–3 business days.
Once your package leaves the studio, you’ll receive a tracking link when available.

Do you ship internationally?

Yes — international shipping is available in selected countries.
Shipping rates and delivery times are shown at checkout.

Can I track my order?

If tracking is available for your shipping method, you’ll receive it by email once your order is dispatched.

My package says “delivered” but I can’t find it—what should I do?

Sometimes carriers mark a delivery slightly early.
Please check:

• your mailbox

• your building reception / concierge

• a neighbor or safe place near your door
  If it’s still missing after 24 hours, contact us and we’ll help.

Are your products handmade?

Some pieces are handmade, others are carefully sourced and curated.
Everything is chosen with the same studio standard: beautiful materials, calm design, and tactile quality.

Will the colors look exactly like the photos?

We photograph in soft natural light, but screens can vary.
If you ever need help choosing tones, you can message us before ordering.

Do you restock items?

Yes—many items return, but some are only available in small quantities.
If you see something you love, we recommend collecting it gently while it’s here.

Do you accept returns?

Yes, returns are accepted within 14 days of delivery, as long as items are unused and in their original condition.

What items cannot be returned?

For hygiene and care reasons, we cannot accept returns on:

• opened packaging

• custom / personalized items (when applicable)

• items that have been used or damaged after delivery

My order arrived damaged—what do I do?

Please contact us within 48 hours with:

• your order number

• a photo of the item

• a photo of the packaging
  We’ll make it right.

How can I contact you?

You can reach us through the Contact page or by email.
We usually respond within 24–48 hours on business days.

Can I edit or cancel my order after placing it?

If your order hasn’t shipped yet, yes.
Send us a message as soon as possible and we’ll do our best to help.

Do you offer gift wrapping?

Yes—gifting is part of the studio spirit.
If gift options are available for your item, you’ll see them at checkout.

What is Book Corner?

Book Corner is a quiet monthly letter from the studio—
a book, a mood, and a few prompts for slow reading and gentle journaling.

Is it free?

Yes. It’s free to join.

How often will I receive it?

Once a month—no noise, no rush.

Can I unsubscribe anytime?

Always. A link is included at the bottom of every email.

What payment methods do you accept?

Payment methods available will appear at checkout (card, wallets, and local options depending on your country).

Is my payment secure?

Yes. Payments are processed through secure, encrypted providers.
We never store your full payment details.